NOMAD Reviews

This company claims that it's, "Horween Leather" is some of the "finest leather on the market." After one week of use major scratches from taking in and out of my pocket. If you're going to charge a premium on a product it should hold up. It's not going to develop a, "Patina" over time, the scratches are just going to get worse.

Great product but fails just after warranty. I’m being shipped off with a 10% discount on the next order. Yes, like I want to enter the same procedure over 2 years. I am disappointed in the way they handle customers. Would’ve liked to buy the base station as well but now I guess I’ll go to a competitor.
After contacting support I decided to step it down to a 2. No empathy whatsoever, just a reference to their warranty.

I've bought several products from them which arent cheap. The quality is usually good, but they let themselves down at the final hurdle.

I recently purchased an Apple Watch band as a Christmas present for my partner, which was shipped with a faulty tool which means we cant adjust the band by removing the links. I've sent several emails with pictures of the tool I received compared to a tool that looks different based on their website, and they couldn't understand what was wrong.

I also bought a Base Station as a gift last year that shipped without the Australian plug, which again meant it could not be used for weeks until the plug was delivered.

I'm not sure what's going on, but their customer service is terrible. At least last year, I was able to get the issue resolved. Now they have stopped responding to my emails.

I bought a coat and returned it because of faulty poppers. I have heard nothing about repair and had no response to my emails. Have I lost the coat and my money?

They claimed that they shipped my order place 4 days ago. However, USPS indicating that the package was never shipped. They have no phone customer service, and their respond time for email is over 24 hours. I will file a dispute with my bank if I don't hear from them for another day.

I purchased a strap for my Apple Watch from Nomads outlet site. I received it promptly; however the strap in the box what not what I ordered. I reached out to Nomad Customer Service and sent photos. I was told that sales on the outlet were final despite being sent the wrong item. After a few exchanges the best they offered was a credit and told me not to purchase from their Outlet site because Canadian customers cannot receive free returns. They should have sent me the correct item but refused. Do not purchase from Nomad. Clockworks Synergy has better straps and actually cares about their customers.

This started out wonderful. Until, my internet would stop working. I have received 4 separate routers from them. The last one is not any better than the first one. Each time it says I am out of data, when this company claims to have no data cap and no tethering. They recently charged me twice for October, still trying to get my money back. Also, don't expect to get ANYONE on the phone as they claim to be ensuring the safety of their employees.

Pre-ordered a phone case on 9/24 was supposed to ship on 9/29. Item has not been received nor has shipment confirmation been given. Customer service does not respond.

Very poorly designed case for iPhone
Flap don't close properly and don't even cover entirely screen.
Abysmal and useless

Order something from them and decided to cancel after one minute, the is absoutly no way to contact the customer service or talk to anyone. Sent them an email and 8 hours later, they replied and said that order was already processed and cannot be cancel. DO NOT BUY ANYTHING FROM THEM!